DO YOU HAVE ANY SHIPPING
RATES?There are no shipping rates as we currently offer FREE standard worldwide shipping for a limited time only including Europe, North America, South America, Asia, Australia, and New Zealand.
HOW LONG WILL IT TAKE FOR
MY SNKRBANK TO ARRIVE?Our standard international shipping time typically varies between 5 – 20 working days depending on the destination country and on how fast customs in your country processes the package. Do allow up to the time specified for delivery for circumstances beyond our control such as custom holds, country regulations, etc.
Our processing time can take up to 5 – 7 working days and longer during busy times of the year especially on special holidays i.e. Thanksgiving and Christmas.
Please do allow up to the time specified for delivery for circumstances beyond our control such as custom holds, country regulations, etc.
The duration depends on the shipping method and the destination country. Delays may occur due to Holidays for e.g. Bank Holidays.
HOW CAN I CHECK MY ORDER
STATUS?You can check your order status by logging into your Snkrbank account. If you don’t have an account yet, you can create one here or click the register button at the top right of the page and choose to register.
TO PLACE AN ORDER, DO I NEED
TO CREATE AN ACCOUNT?No, you don’t need to create a Snkrbank account, however having an account can contain many advantages such as:
- Review past purchases e.g. order history
- Saving and updating your personal details
- Saving payment details
- Managing your personal details
- Managing delivery address
- Managing order status
- Managing order history
- Managing email preferences.
HOW DO I KNOW IF AN ITEM I
WANT IS IN STOCK?All items are in stock unless a “Out of Stock” message is displayed on the item’s page. Please be aware that whilst an item is in your shopping cart, it is not reserved until you have successfully completed your order and receive an order confirmation email.
IF I PUT AN ITEM INTO MY
SHOPPING CART, WILL IT BE
RESERVED?No, items in your shopping cart are not reserved. They are reserved once you place an order and after the payment has been finalised.
WHAT HAPPENDS IF I RECEIVE
AN INCORRECT ITEM?If you have received an incorrect item (including colour) we will require you to send through a photo of the item to our address (info@snkrbank.com). We will be able to proceed with further information on what to do next.
Please ensure that the item is returned to us in its original condition (I.e. no scuffs, scratches, or tear).
HOW DO I USE MY SNKRBANK?To use your Snkrbank, use the USB port power supply output and plug in the data cable connecting with your device in order to achieve portable charging at any time.
WHAT HAPPENDS IF I RECIEVE
A FAULTY ITEM?If you have received a faulty item (for e.g. if the power bank does not charge) we will require you to send through a video of the item as proof to our address (info@snkrbank.com). We will then be able to proceed with further information on what to do next.
We also offer a 30 day money back guarantee for faulty items or exchange for colour only. Please also ensure that the item is returned to us in its original condition (I.e. no scuffs, scratches, or tear).